Terms & Conditions

 

Return Policy
Visual Letters understands that mistakes can be made during the ordering process. We strongly encourage you to call us with any questions or requests before you buy. All our products are custom made to your specifications, and we are unable to resell to another customer. Custom made sign letters and banners are non-returnable. 
 
Warranty
Visual Letters warrants its products for three years to be free from defects in workmanship and material. We will repair or replace any product which has been returned to Visual Letters not found to be defective or damaged by reason of shipping, misuse, unauthorized repair, or alteration, free of charge. Visual Letters shall not be liable for any loss, damage, or injury, direct or consequential, arising out of the use of its products. It is the responsibility of the buyer to select materials and adhesives appropriate for all projects. We cannot accept responsibility for the method of installation and adhesives and their use. Customer is responsible for all freight charges.
 

 

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